Terms & Conditions
Last Updated: February 13, 2026
Welcome to Hook & Yarn. By using this website as a visitor or customer (hereinafter “You”), You agree to the following Terms & Conditions and Privacy Policy. Please read carefully before using this website or purchasing any products.
General Provisions
This website is owned and operated by Hook & Yarn (“Company,” “We,” “Our,” or “Us”).
Hook & Yarn offers finished knit and crochet goods. Every finished piece is handmade in Lancaster, Pennsylvania. We offer a variety of winter accessories including beanies, earwarmers, neckwear, mittens, and other seasonal knit and crochet products.
Use of this website is at Your own risk. While We take reasonable steps to maintain accurate information and secure systems, We make no guarantees regarding website performance, uninterrupted access, or error-free functionality.
These Terms may be updated at any time without notice. Continued use of this website constitutes acceptance of any changes.
Age Requirements
You must be at least 18 years old or the legal age of majority in Your place of residence to make purchases on this website. By using this site, You confirm that You are legally able to form binding contracts.
Intellectual Property Notice
All content on this website (including text, images, product photos, logos, designs, graphics, and branding) is the property of Hook & Yarn and protected under U.S. copyright law.
You may not copy, reproduce, distribute, modify, or use any content without Our express written permission.
Unauthorized use may result in legal action.
Product Availability
All items sold by Hook & Yarn are handmade. Because products are handcrafted:
Quantities may be limited
Colors and textures may vary slightly
Items may sell out without notice
We reserve the right to discontinue products at any time.
Pricing
All prices are listed in U.S. dollars and are subject to change without notice.
Sales, promotions, or discounts cannot be applied retroactively to previous purchases.
Hook & Yarn reserves the right to correct pricing errors.
Orders & Payments
Payment must be received in full before products are shipped.
We reserve the right to cancel or refuse any order at Our discretion, including suspected fraudulent activity.
Shipping & Delivery
Shipping timelines are estimates and may vary based on:
Carrier delays
Weather conditions
Holiday volume
Incorrect shipping information provided by the customer
Hook & Yarn is not responsible for delays once an order has been transferred to the shipping carrier.
Customers are responsible for providing accurate shipping information.
Returns & Exchanges
Due to the handmade nature of Our products:
All sales are final unless the item arrives damaged.
If Your item arrives damaged, You must contact Us within 5 days of delivery with photo documentation.
We do not accept returns for:
Incorrect sizing selections
Color preference changes
Buyer’s remorse
Approved replacements are issued at Our discretion.
Product Care Disclaimer
Hook & Yarn products are handmade knit and crochet items. Improper washing, drying, or handling may cause shrinkage, stretching, or damage.
Care instructions are provided when applicable. Hook & Yarn is not responsible for damage caused by improper care.
Limitation of Liability
You agree to indemnify and hold harmless Hook & Yarn from any direct or indirect loss, injury, or damage arising from:
Use of this website
Use or misuse of purchased products
Allergic reactions to yarn fibers
Third-party shipping carrier issues
All products are used at Your own risk.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
Termination
We reserve the right to terminate access to this website or cancel orders if these Terms are violated or if necessary to protect Our business.
Entire Agreement
These Terms constitute the entire agreement between You and Hook & Yarn regarding use of this website.
Severability & No Waiver
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Failure to enforce any section does not waive Our right to enforce it later.
Venue & Jurisdiction
These Terms are governed by the laws of the Commonwealth of Pennsylvania.
Any disputes shall be handled in a court of competent jurisdiction in Lancaster County, Pennsylvania.
Questions
For questions regarding these Terms, contact:
hookandyarnco@outlook.com
Privacy Policy
Last Updated:February 13, 2026
This Privacy Policy describes how Hook & Yarn (“We,” “Us,” or “Company”) collects, uses, and protects Your information when You visit this website or make a purchase.
For privacy-related questions, contact:
hookandyarnco@outlook.com
General
We respect Your privacy and are committed to protecting Your personal information.
By using this website, You consent to the practices described in this Privacy Policy.
We may update this Policy at any time. Updates will be reflected by a new “Last Updated” date.
Information We Collect
Personal Data
Information You voluntarily provide, such as:
Name
Email address
Shipping and billing address
Phone number
Information submitted through contact forms
Order Information
Purchase history and transaction details.
Payment information is processed securely through third-party payment processors. We do not store full credit card numbers.
Automatically Collected Data
IP address
Browser type
Device information
Pages visited
Time spent on site
Social Media Data
If You interact with Hook & Yarn through social platforms, We may receive publicly available information associated with Your profile.
How We Use Your Information
We use collected data to:
Process and fulfill orders
Communicate about orders or inquiries
Provide customer support
Improve website functionality
Prevent fraud
Comply with legal obligations
Sharing of Information
We may share Your information with:
Payment processors
Shipping carriers
Website hosting providers
Email marketing platforms
Accountants or legal advisors if required
We do not sell Your personal information.
Cookies & Tracking Technologies
We may use cookies and analytics tools to:
Improve user experience
Track website performance
Support marketing efforts
You may disable cookies in Your browser settings, though doing so may affect website functionality.
Data Retention
We retain personal data only as long as necessary for business or legal purposes.
You may request deletion of Your data by contacting Us.
Security
We use commercially reasonable safeguards to protect Your data. However, no method of transmission over the internet is 100% secure.
You provide information at Your own risk.
Your Rights
Depending on Your location, You may have the right to:
Access Your personal data
Request corrections
Request deletion
Withdraw consent to marketing communications
To exercise these rights, email:
hookandyarnco@outlook.com
By using this website, You acknowledge that You have read and agree to these Terms & Conditions and Privacy Policy.